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- How to Return / Exchange Products
- To be refunded: Contact us within 30 days of receiving your product. We will issue you a Return Authorization Number via email. Include this number on the inside and outside of your package along with the reason for the return.
The product must be in new resalable condition in the manufacturers’ original packaging. Returns will be inspected before final decisions are made on refunds.
- Some products are non-returnable or have a restocking fee. We will inform you of any restocking fees when we issue you a Return Authorization Number.
- Do not write return numbers, addresses or any other marks directly on manufacturer's original packaging.
- Send your return with the Return Authorization Number and reason for the return to the address given in your email received containing your return authorization.
- To exchange a product: Follow steps 1-4 and contact us (via phone or email) with the product number(s) and descriptions that you would like in exchange.
NOTE:
- Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional restocking fee, at Go2marine's discretion.
- For all returns, we recommend that you use UPS or other traceable means. If we do not receive the package, we cannot issue the refund.
- If the return is a result of our error or a manufacturing defect, within 30 days from the date you received the items, you still need to contact our Returns Department, to obtain Return Authorization. Shipping costs for items under warranty will be refunded. Go2marine will pay preauthorized shipping costs/reimbursements equivalent to ground/surface shipping rates only.
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Non-Returnable / Non-Refundable Products
The following products are non-returnable / non-refundable unless there is a manufacturer defect.
If you receive a product and believe it to be defective, contact Go2marine's Return Department within 30 days of receiving the product. Some products, not listed here, also can not be returned. These include products that have been installed or if the packaging has been opened.
- Special Order or Custom-Made Items
- Custom Boat Covers
- CoverTuff Canopies
- Inflatable boats
- Life Rafts
- Software / Electronic Charts
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- Electronics
- Cut Goods (lines, chains, hoses, tubing, etc.)
- Engine Ignition Components
- Custom Control Cables
- Clearance Items
- TravelChair Products
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- Restock Fees / Return Policies / Warrantees by Manufacturer
We may charge a restocking fee for returned items at our discretion at a minimum of 10%. Some products are non-returnable or have a separate return policy or have a higher minimum restock fee. Click on the Manufacturer below for their return policy and / or restocking fee information. (This is not a complete list - each manufacturer may vary with their policy). Contact us if you cannot find the restock fee listed for your product.
- API Marine
API MARINE Return Policy
API Marine merchandise returned as “miss-ordered” or “customer did not want” must have a Return Merchandise
Authorization (RMA) and will be subject to a 10% re-stocking fee. See how to return products to Go2marine. After 30 days of purchase from Go2marine.com, returned merchandise must be shipped to API Marine, per API Marine's Warranty, pre-paid, along with a copy of the original invoice. Some API products are non-returnable. See API's full return policy and warrantee.
- Barr Marine
Barr Marine
A 25% manufacturer restocking fee is required for all Barr Marine purchases excluding product defects.
- Dutch Harbor Gear
Dutch Harbor Gear
A 10% manufacturer restocking fee is required for all Dutch Harbor Gear purchases excluding product defects.
- GLM
GLM
For product defects before or after 30 days from order receipt, contact GLM directly.
GLM Products, Inc.
705 Los Angeles Avenue
Monrovia, CA 91016
USA
(626) 357-0077 Phone
(626) 357-0600 Fax
E-mail:
info@glmmarine.com
Cast Iron Products include a 3 year warranty and Cast Aluminum, 2 years.
- Innovative Lighting
Innovative Lighting
A 10% minimum manufacturer restocking fee is required for all Innovative Lighting purchases excluding product defects. See Full Innovative Lighting return policy and warrantee.
- International Dock Products
International Dock Products
A 25% manufacturer restocking fee is required for all International Dock Products purchases excluding product defects.
- QEK
QEK Return Policy
- Returned parts must be in new & saleable condition
- Normal stocking parts returned within 30 days of purchase are eligible for return and are subject to a 10% restocking charge. Non-stock parts will be considered for return if returned within 30 days of date of purchase and are subject to a 25% restock charge.
- Any part over 120 days old will be considered non-returnable
- Parts classified as non-returnable are: a. Parts classified as "made-to-order" or restoration parts b. Gasket kits that have been opened c. Parts already installed
- Upon request QEK may issue partial credit on case by case situation.
- ShoreMaster
Shoremaster
In the event that there is a non-manufacturer problem with your cover, ShoreMaster will make every effort to modify your product to suit your needs. Modifications to the cover requested by the customer will be performed at time and material charges to the customer and are non-refundable. (Contact ShoreMaster for a full ShoreMaster Limited Warranty.)
ShoreMaster Covers:
ShoreMaster Covers are custom made for each customer's boat based upon boat year and model. If you are not satisfied with your boat cover or ShoreMaster accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 20% restocking fee. However, all custom boat covers with modifications other than motor cover hoods, are made-to-order, and as such are non-refundable.
CoverTuff Canopies: CoverTuff Canopies are manufactured by Shoremaster and have the same return policy, see ShoreMaster Covers above.
- San Juan Engineering
San Juan Engineering All San Juan Engineering products are non-refundable if the products have been installed. All items are subject to a 25% manufacturer restocking fee is required for all San Juan Engineering purchases excluding product defects.
- Seakamp Engineering
Seakamp Engineering All Seakamp Engineering products are non-refundable if the products have been installed. All items are subject to a 25% manufacturer restocking fee is required for all Seakamp Engineering purchases excluding product defects.
- Taco Metals
Taco
A 20% manufacturer restocking fee is required for all Taco purchases excluding product defects.
- Taylor Made Products
Taylor Made Boat Covers: Taylor Made Covers are custom made at the Taylor Made factory for each boat size as well as customer's choice of material and color. Therefore, a 20% Taylor Made restocking fee may apply for all returns except for errors made by Taylor Made or Go2marine. To help assure customer satisfaction, trained Taylor Made personnel are available for assistance with each order and may even contact customers prior to cover production to assure proper selection. All returns must have a Return Tracking Number from Go2marine and be unused and packaged in the original manufacturer's packaging and return post marked within 30 days of receipt of cover. After 30 days from receipt of cover, call 1-800-628-5188 for Taylor Made Customer Service and prompt handling of defective covers. (Contact Taylor Made for full Taylor Made Limited Warranty.)
- TravelChair
TravelChair Return Policy
TravelChair items are non-returnable except in the cases of manufacturing defect. Shipping & handling will only be reimbursed in the case of a manufacturing defect.
- Viking Rain Gear
Viking Rain Gear Return Policy
A 10% manufacturer restocking fee is required for all Viking Rain Gear purchases excluding product defects
- Westland
Westland Boat Covers: Westland Boat Covers are custom made at the Westland factory for each boat size as well as customer's choice of material and color. Exact-Fit (Custom Boat Covers) are not returnable (except in the case of manufacturing defects). Select Fit (Semi-Custom) Boat Covers incur a 20% restocking fee. All returns must have a Return Tracking Number from Go2marine and be unused and packaged in the original manufacturer's packaging and return post marked within 30 days of receipt of cover. Special order non-stocking or non-current items are not returnable. After 30 days from receipt of cover, call 1-480-756-0333 for Westland Customer Service and prompt handling of defective covers. ( See Full Westland Warranty.)
- Whitecap
Whitecap
A 20% manufacturer restocking fee is required for all Whitecap purchases excluding product defects.
- Goods Damaged or Missing During Shipping
All items shipped from Go2marine are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call Go2marine's Return Department immediately. Most carriers require claims to be filed within 10 days of delivery. Go2marine works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.
- Refunds
We will notify you via e-mail of your refund once we have received and processed your returned item.
You can expect your refund in the same form of payment originally used usually within seven (7) to fourteen (14)
business days of your notification. Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs,
however at a preauthorized rate equivalent to ground/surface shipping rates. For orders shipped directly from manufacturers such as Taylor Made and
Westland boat covers, refunds may take up to a week or more after the order has been returned to the manufacturer due to the manufacturer's inspection and refund procedures.
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