Shipping and Returns FAQ

Shipping Information

When Will My Package Arrive? (Leaves Warehouse)
Although we try to maintain up-to-date availability times (posted on the web site as "Leaves Warehouse"), times are subject to change and are not necessarily the exact availability.
To calculate an estimated time it will take for your package to arrive, add the leaves warehouse time to the shipping time for your selected carrier.
Note: Leaves Warehouse times are expressed in business days.
- 1 -2 Days = In stock and item will usually ship by the next business day. Note: Items with "Leaves Warehouse = 1 -2 days" generally will ship the next business day. However, orders placed before 11 am EST may ship the same day.
- 2-3 Days = Item is typically available, but may need to ship from a manufacturer's warehouse.
- 4 or More Days = Item can be procured within that time frame. In some cases, a manufacture has all the components, but they require time for assembly.
- 10 or More Days = "Leaves Warehouse" times are estimates only and indicate procurement times which may vary based on the manufacturer.

How Can I Ship My Package? (Shipping Methods)
Domestic Shipping Methods*

Transit Times and Weight Limits (Includes the Continental US, Alaska, Hawaii, and Puerto Rico)
International Shipping Methods* (We are experts!)

Note: Orders with multiple items utilizing different warehouses will be consolidated before shipment. This may add 2-6 day delay. Taxes and Duties are not included.
We do offer alternative shipping methods, contact shipping@go2marine.com

*Note: The above shipping schedules are estimates only. Times may vary depending on warehouse location, shipping carrier, and customs if any. Not all methods of shipping are available in all areas.
** Alaska, Hawaii, Puerto Rico, Guam, APO/FPO delivery times may take longer. Call UPS to check availability in your area: 1-800-742-5877.

Important Disclaimer for Shipments via United States Postal Service

Shipments performed by United States Postal Service (USPS) and your local postal authority provide an economic alternative to air freight and other parcel delivery service companies. However, the USPS shipping methods do not provide the same level of reliability, the ability to track your shipments, and do not offer expedient claims handling for lost shipments as compared to services offered by the air freight and other parcel delivery service companies. For this reason, Go2marine hereby disclaims all financial responsibility for orders shipped via USPS for the selected USPS shipping method. Go2marine has fulfilled its obligation when it has delivered the shipment to the United States postal authority and prepaid the freight and insurance on your behalf.
For further information about shipping services offered by USPS, please see the United States Postal Service Web site (http://www.usps.com)

Freight Quotes - Oversized Packages

Auto-freight/ocean-freight is used for items weighing over 150 pounds, for over-sized items, or for items not able to be shipped by air. Shipping these products will require Go2marine.com to quote to you the shipping cost based upon your specific needs. A quote is usually sent to you within 24 hours of your purchase. Your response will be required to process your order. After your order is processed, you will be notified of your delivery date and time. If an authorized person 18 years or older is not available to sign for the delivery, we will arrange a more convenient time for you.

In certain instances depending upon shipping location/destination, it may be necessary to ship via Fed Ex, DHL or other common carriers. However, if this is in lieu of the customer selected method, there will be no additional charge to the customer without the customer's prior approval.

Hazardous Fees

Items marked

Items marked hazardous with an will incur a $35.00 handling fee in addition to other freight charges. International shipments may be charged more. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.

Other Hazardous items (Not marked )

Items not marked with an may incur hazardous fees if shipped expedited (i.e. Air Freight) or if they are going outside the continental U.S. (i.e. Alaska, Hawaii, Puerto Rico, and all the Trust Territories such as Puerto Rico, and US Virgin Islands etc.)These items are identified with an informational bullet on the product page. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.

Hazardous fees are only charged for orders containing materials identified by a regulatory authority as being hazardous. For any questions regarding hazardous shipping please email shipping@go2marine.com

How to Track Your Order

Once your order has been shipped, you will normally receive e-mail notification along with the order tracking number. Orders shipped directly from manufacturers may not have tracking numbers immediately available.

Freight Forwarding, Customs, Duties, Import & Brokerage Fees

Freight Forwarding: On large orders, and/or ocean shipments Go2marine will gladly work with our customer's freight forwarder as long as our customers provide us with the freight forwarder's full company name, contact person, address, phone and fax. We also require the address and phone number for the final destination.

Customs, Duties, Import and Brokerage Fees: Custom procedures vary by country and agent, we recommend that you check with local officials regarding costs and procedures. Go2marine will provide invoices for international orders. Go2marine is not responsible for customs and duties charges or delays caused by custom officials, shipping agents or flight delays. Customers are responsible for all duties and taxes and will be billed for all that are charged back to Go2marine after the initial shipment. By not accepting the delivery of an international order, the Customer will be responsible for all shipping costs and applicable restocking fees.

Why is my order coming from different locations or different times?
Unless specified, we will ship your order when all items are available. For faster delivery, when placing your order, you can choose to have items shipped separately as they become available. This will usually increase shipping expenses as we process your order. Your order may be split and divided between carriers and therefore have separate delivery dates for the following reasons:
- You ordered more than one item, one of which is over 150 pounds and must be shipped auto-freight or ocean freight
- Your products are being shipped from different locations
- One part of your order is available and the other part is delayed
However, for your benefit, shipping costs on standard items will usually be calculated as if they were shipped from the same location. An exception to this is when we are out of stock for one of the items that you have ordered and you have selected an expedited shipment method. In these cases where extra charges may apply, we will notify you for your prior approval before we proceed with the expedited delivery. You will normally not be charged for your product until it has been shipped. However, if it becomes necessary to have the items shipped directly to you from the manufacturer or manufacturer's distributor, you may be charged when we place with the manufacturer. Similarly, you may be charged prior to shipment for special orders or orders with custom requirements such as shafting, boat covers, upholstered seats and chairs, and items cut to length (hoses, chain, lines, etc.).

Cancellation Policy / Order Revisions

Making Changes to Your Order

Please contact Go2marine as soon as possible when you need to make any changes to your order. You can contact us by phone Mon – Fri, 7am-5pm Pacific Time, or you may email orderrevisions@go2marine.com. Please note that we generally start processing orders immediately upon receiving them and if too much time has passed we may not be able to make changes. For orders placed over the weekend please call us and the adjustments will be made the following business day.
Cancellations

Once an order ships, it cannot be canceled and must be treated as a return. Please see our Return Policy below. To cancel an order, please click here to contact our Customer Service Center.
Cancellation Fees
Special orders or orders containing large items may incur a cancellation fee to cover the cost of procuring items from a supplier or manufacturer.

Return Policy

How to Return / Exchange Products
1. To be refunded: Contact us within 30 days of receiving your product. We will issue you a Return Authorization Number via email. Include this number on the inside and outside of your package along with the reason for the return. The product must be in new resalable condition in the manufacturers� original packaging. Returns will be inspected before final decisions are made on refunds.
2. Some products are non-returnable or have a restocking fee. We will inform you of any restocking fees when we issue you a Return Authorization Number.
3. Do not write return numbers, addresses or any other marks directly on manufacturer's original packaging.
4. Send your return with the Return Authorization Number and reason for the return to the address given in your email received containing your return authorization.
5. To exchange a product: Follow steps 1-4 and contact us (via phone or email) with the product number(s) and descriptions that you would like in exchange.
NOTE:
- Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional restocking fee, at Go2marine's discretion.
- For all returns, we recommend that you use UPS or other traceable means. If we do not receive the package, we cannot issue the refund.
- If the return is a result of our error or a manufacturing defect, within 30 days from the date you received the items, you still need to contact our Returns Department, to obtain Return Authorization. Shipping costs for items under warranty will be refunded. Go2marine will pay preauthorized shipping costs/reimbursements equivalent to ground/surface shipping rates only.

Non-Returnable / Non-Refundable Products

Restock Fees / Return Policies / Warrantees by Manufacturer
We may charge a restocking fee for returned items at our discretion at a minimum of 10%. Some products are non-returnable or have a separate return policy or have a higher minimum restock fee. Click on the Manufacturer below for their return policy and / or restocking fee information. (This is not a complete list - each manufacturer may vary with their policy). Contact us if you cannot find the restock fee listed for your product.
1. API Marine
2. Barr Marine
3. Dutch Harbor Gear
4. GLM
5. Innovative Lighting
6. International Dock Products
7. QEK
8. ShoreMaster
9. San Juan Engineering
10. Seakamp Engineering
11. Taco Metals
12. Taylor Made Products
13. TravelChair
14. Viking Rain Gear
15. Westland
16. Whitecap
Goods Damaged or Missing During Shipping

All items shipped from Go2marine are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call Go2marine's Return Department immediately. Most carriers require claims to be filed within 10 days of delivery. Go2marine works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.

Refunds
We will notify you via e-mail of your refund once we have received and processed your returned item. You can expect your refund in the same form of payment originally used usually within seven (7) to fourteen (14) business days of your notification. Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to ground/surface shipping rates. For orders shipped directly from manufacturers such as Taylor Made and Westland boat covers, refunds may take up to a week or more after the order has been returned to the manufacturer due to the manufacturer's inspection and refund procedures.

Shipping, Order Status & Return FAQ's

Domestic Shipping Methods*

International Shipping Methods* (We are experts!)

Items marked

Other Hazardous items (Not marked )

Cancellation Policy / Order Revisions

Return Policy