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Go2marine Shipping, Order Status & Return FAQ's

How to Track Your Order / Order Status

Click here to track your order.

Once your order has been shipped, you will normally receive e-mail notification along with the order tracking number. Orders shipped directly from manufacturers may not have tracking numbers immediately available.

Cancellation Policy / Order Revisions

Making Changes to Your Order

Please contact Go2marine as soon as possible when you need to make any changes to your order. You can contact us by phone Mon – Fri, 7am-4pm Pacific Time, or please contact us. Please note that we generally start processing orders immediately upon receiving them and if too much time has passed we may not be able to make changes. For orders placed over the weekend please call us and the adjustments will be made the following business day.

Cancellations

Once an order ships, it cannot be canceled and must be treated as a return. Please see our Return Policy below. To cancel an order, please click here to contact our Customer Service Center.

Cancellation Fees

Special orders or orders containing large items may incur a cancellation fee to cover the cost of procuring items from a supplier or manufacturer.

How to Return an Item & Return Policy

To return or exchange an item, fill out our Return Form.

Review our return policy here.

Shipping Information

See all topics below. Go here to track your order. Contact us if you need further help not found below.

When Will My Package Arrive?

To calculate the time for your package to arrive, add the Leaves Warehouse time to the Shipping Time for the selected carrier and/or delivery service.

For example: You ordered a product with the Leaves Warehouse Time of 3 Days and you chose UPS Ground which takes 1-10 business days to arrive. Your package should arrive in 13 business days.

Leaves Warehouse / Lead Times

Leaves Warehouse time is the time it takes for your order to be processed, boxed and prepared to leave the warehouse.

Explanation of Leaves Warehouse notations:

If the shipment and reciept of the order is time critical (i.e. vessel repairs or pending voyages) please call us to place your order so we can better assist your specific needs.

Times are expressed in business days, excluding holidays. During periods of high activity such as approaching holidays, leaves warehouse times may be longer than indicated and inventories may not be current. Additional delays may be encountered.

Although we try to maintain up-to-date Leaves Warehouse times (availability/processing time), these estimates are subject to change.

International Shipments may incur additional processing time. Orders with multiple products may be consolidated from different domestic warehouses. This may add a 2-7 day delay prior to shipment.

Shipping Methods & Estimated Shipping Times

Select UPS or USPS to see estimated shipping times.

Note: If ordering multiple quantities, we may revise your shipping method and charges. If the shipping cost or shipping method changes, we will contact you for approval.

We do offer alternative shipping methods, please contact us

Shipping times are estimates only. Times may vary depending on warehouse location, shipping carrier, and customs if any. Not all methods of shipping are available in all areas.

Domestic: US, Alaska, Hawaii and Puerto Rico

UPS

Understanding UPS Delivery Routes and Times

Alaska, Hawaii, Puerto Rico, Guam, APO/FPO delivery times may take longer. Call UPS to check availability in your area: 1-800-742-5877.

Transit Time

The number of days, excluding weekends and holidays, that a package is in transit from pickup (Ship Date) to delivery.

Ship Date

The day that your package is tendered to UPS and begins the journey to its destination.

Delivery Time

Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9am and 7pm (and sometimes later in certain locations) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays. In the US and Canada, for residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required and the sender has instructed us not to leave the shipment with a neighbor, UPS will make another delivery attempt on the next business day. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.

UPS Ground

  • (Our default Shipping Method)
  • Transit Time can vary from 1 to 10 business days from the date of shipment
  • Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins
  • Available to all 50 United States and Puerto Rico.
  • Excludes delivery to Post Office Boxes, APO/FPOs

UPS 3 Day Select

  • Transit Time 3 business days from the date of shipment
  • Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins
  • Available to the 48 contiguous United States.
  • Excludes delivery to Post Office Boxes, APO/FPOs

UPS 2nd Day Air

  • Transit Time 2 business days from the date of shipment, delivery on the second business day by 10:30am or 12 noon to most commercial destinations.
  • Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins
  • Available to the 48 contiguous United States. Excludes delivery to Post Office Boxes, APO/FPOs

UPS Next Day Air Saver

  • Transit Time 1 business day from the date of shipment
  • Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins
  • Available to the 48 contiguous United States.
  • Excludes delivery to Post Office Boxes, APO/FPOs

UPS Next Day Air with Saturday Delivery

  • Transit Time 1 business day from the date of shipment
  • Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins
  • Additional charges apply for Saturday Delivery
  • Available to all 50 United States (limited delivery to some areas of Alaska and Hawaii) and Puerto Rico.
  • Excludes delivery to Post Office Boxes, APO/FPOs

UPS Next Day Air Early AM

  • Transit Time 1 business day from the date of shipment, delivery on the next business day between 8am and 10am to most destinations.
  • Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins
  • Delivery as early as 8am to most major US cities**
  • Available to the 48 contiguous United States and limited addresses in Alaska.
  • Excludes delivery to Post Office Boxes, APO/FPOs

USPS

USPS Priority Mail
    USPS is not a preferred shipping method. Orders may take additional processing time.
  • Transit Time 3-5 business days from the date of shipment
  • Weight Limit up to 70lbs
  • Available to all U.S. addresses including Post Office Boxes, APO/FPOs and military addresses
  • Tracking may not be available

Important Disclaimer for Shipments via United States Postal Service: Shipments performed by United States Postal Service (USPS) and your local postal authority provide an economic alternative to air freight and other parcel delivery service companies. However, the USPS shipping methods do not provide the same level of reliability, the ability to track your shipments, and do not offer expedient claims handling for lost shipments as compared to services offered by the air freight and other parcel delivery service companies.

For this reason, Go2marine hereby disclaims all financial responsibility for orders shipped via USPS for the selected USPS shipping method. Go2marine has fulfilled its obligation when it has delivered the shipment to the United States postal authority and prepaid the freight and insurance on your behalf.

For further information about shipping services offered by USPS, please see the United States Postal Service Web site http://www.usps.com

International:

Note: Orders with multiple items utilizing different warehouses will be consolidated before shipment. This may add a 2-6 day delay. Taxes and Duties are not included.

Note: Shipping charges may not reflect accurate rates due to oversized shipments or because of international carrier restrictions. Your order may need to be revised and we will send you a revised shipping quote.

UPS International

UPS Worldwide Express

  • Transit Time 1-3 business days from the date of shipment
  • Weight Limit up to 150lbs (may vary depending on location)
  • Max Length 108ins
  • Max Combined Length & Girth (L+2W+2H) 165ins
  • Excludes delivery to Post Office Boxes, APO/FPOs

UPS Worldwide Saver

  • Transit Time 1-3 business days from the date of shipment
  • Weight Limit up to 150lbs (may vary depending on location)
  • Max Length 108ins
  • Max Combined Length & Girth (L+2W+2H) 165ins
  • Excludes delivery to Post Office Boxes, APO/FPOs

UPS Worldwide Expedited

  • Transit Time 2-5 business days from the date of shipment
  • Weight Limit up to 150lbs (may vary depending on location)
  • Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins
  • Delivery to major destinations in Asia and Europe.
  • Excludes delivery to Post Office Boxes, APO/FPOs

UPS Standard (Canada Only)

  • Transit Time 3-10 business days from the date of shipment
  • Weight Limit up to 150lbs (may vary depending on location)
  • Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins
  • Excludes delivery to Post Office Boxes, APO/FPOs
  • Please note that we only charge for shipping. UPS will charge Brokerage & Custom fees at time of delivery Visit UPS for a list of these fees

USPS International

USPS Express Mail International

  • Transit Time 2-5 business days from the date of shipment.
  • Weight Limit up to 70lbs
  • Available to Post Office Boxes, APO/FPOs and military addresses
  • Tracking may not be available
Important Disclaimer for Shipments via United States Postal Service: Shipments performed by United States Postal Service (USPS) and your local postal authority provide an economic alternative to air freight and other parcel delivery service companies. However, the USPS shipping methods do not provide the same level of reliability, the ability to track your shipments, and do not offer expedient claims handling for lost shipments as compared to services offered by the air freight and other parcel delivery service companies.

For this reason, Go2marine hereby disclaims all financial responsibility for orders shipped via USPS for the selected USPS shipping method. Go2marine has fulfilled its obligation when it has delivered the shipment to the United States postal authority and prepaid the freight and insurance on your behalf.

For further information about shipping services offered by USPS, please see the United States Postal Service Web site http://www.usps.com

Freight Quotes, Oversized Packages / Orders

Note: Shipping charges may not reflect accurate rates due to oversized shipments or because of international carrier restrictions. Your order may need to be revised and we will send you a revised shipping quote.

Auto-freight/ocean-freight is used for items weighing over 150 pounds, for over-sized items, or for items not able to be shipped by air. Shipping these products will require Go2marine.com to quote to you the shipping cost based upon your specific needs. A quote is usually sent to you within 24 hours of your purchase. Your response will be required to process your order. After your order is processed, you will be notified of your delivery date and time. If an authorized person 18 years or older is not available to sign for the delivery, we will arrange a more convenient time for you.

Does my order qualify for Free Shipping?

When the Free Shipping promotion is being offered, Go2marine provides Free Ground Shipping on online orders over $99 and less than 25lbs. To determine if your order qualifies for Free Shipping, it must meet all of the following conditions:

Note: Dimentional weight is calculated by the size of the package as determined by the shipping carrier. Occasionally large items have an actual weight of less than 25lbs but are over 25lbs in dimensional weight (i.e. davits, ice chests, gas tanks, certain chairs...).

Free Shipping does NOT apply to:

If you have any questions about shipping your order we will be happy to help, just contact us

Hazardous Fees

Items marked hazardous H with an will incur a $35.00 handling fee in addition to other freight charges. International shipments may be charged more. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.

Other Hazardous items (Not marked H )

Items not marked with an (H) may incur hazardous fees if shipped expedited (i.e. Air Freight) or if they are going outside the continental U.S. (i.e. Alaska, Hawaii, Puerto Rico, and all the Trust Territories such as Puerto Rico, and US Virgin Islands etc.)These items are identified with an informational bullet on the product page. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.

Hazardous fees are only charged for orders containing materials identified by a regulatory authority as being hazardous. For any questions regarding hazardous shipping please contact us.

Shipping Internationally

Freight Forwarding

On large orders, and/or ocean shipments Go2marine will gladly work with our customer's freight forwarder. Simply provide us with the freight forwarder's full company name, contact person, address, phone and fax. We also require the address and phone number of the final destination.

Customs, Duties, Import and Brokerage Fees

Custom procedures vary by country and agent, we recommend that you check with local officials regarding costs and procedures. Go2marine will provide invoices for international orders. Go2marine is not responsible for customs and duties charges or delays caused by custom officials, shipping agents or flight delays. Customers are responsible for all brokerage fees, duties and taxes and will be billed for all that are charged back to Go2marine after the initial shipment. By not accepting the delivery of an international order, the Customer will be responsible for all shipping costs and applicable restocking fees

Canadian Customers & UPS Standard

WARNING: By choosing UPS STANDARD as a shipping method...Customs, Brokerage & Import Duties are the responsibility of the customer and are not collected or remitted by Go2marine and are thus not included in this billed price. The customer will pay these fees directly to the carrier at time of delivery. Because these fees are often in excess of $35USD this is not a recommended shipping method for small orders. Packages that are refused at time of delivery will still incur these fees in addition to return postage fees, which will be charged to the customer's credit card. These include but are not limited to, restocking fees, duties, outbound shipping and return shipping charges. 

International Shipping Methods & Estimated Shipping Times

See Shipping Methods & Estimated Shipping Times

Why is my order coming from different locations or different times?

Unless specified, we will ship your order when all items are available. For faster delivery, when placing your order, you can choose to have items shipped separately as they become available. This will usually increase shipping expenses as we process your order.

Your order may be split and divided between carriers and therefore have separate delivery dates for the following reasons:

However, for your benefit, shipping costs on standard items will usually be calculated as if they were shipped from the same location. An exception to this is when we are out of stock for one of the items that you have ordered and you have selected an expedited shipment method. In these cases where extra charges may apply, we will notify you for your prior approval before we proceed with the expedited delivery. You will normally not be charged for your product until it has been shipped. However, if it becomes necessary to have the items shipped directly to you from the manufacturer or manufacturer's distributor, you may be charged when we place the order with the manufacturer. Similarly, you may be charged prior to shipment for special orders or orders with custom requirements such as shafting, boat covers, upholstered seats and chairs, and items cut to length (hoses, chain, lines, etc.).