Go2marine's Shipping & Return Policy

When Will My Package Arrive? (Leaves Warehouse)

Although we try to maintain up-to-date availability times (posted on the website as "Leaves Warehouse"), times are subject to change and are not necessarily the exact availability.

To calculate an estimated time it will take for your package to arrive, add the leaves warehouse time to the shipping time for your selected carrier.

Note: Leaves Warehouse times are expressed in business days.

• 1 Day
1 day = In stock and item will usually ship by the next business day. Note: Items with "Leaves Warehouse = 1 day" generally will ship the next business day. However, orders placed before 11 am EST may ship the same day.
• 2-3 Days
2-3 Days = Item is typically available, but may need to ship from a manufacturer's warehouse.
• 4 or More Days
4 or More Days = Item can be procured within that time frame. In some cases, a manufacture has all the components, but they require time for assembly.
• 10 or More Days
10 or More Days = "Leaves Warehouse" times are estimates only and indicate procurement times which may vary based on the manufacturer.



If the shipment time is critical for your order such as for vessel repairs or pending voyages, please call us, before or immediately after you have placed your order.

How Can I Ship My Package? (Shipping Methods)

Domestic Shipping Methods*

Transit Times and Weight Limits (Includes the Continental US, Alaska, Hawaii, and Puerto Rico)

• UPS Ground
• Our default shipping method
• Transit time 1-10 Business Days
• Delivery based on distance to destination. Transit time not guaranteed
• Available to all 50 states and Puerto Rico
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs.
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS 3 Day Select
• Transit time 3 Business Days
• Delivery by end of day
• Available to the 48 contiguous states
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs.
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS 2nd Day Air
• Transit time 2 Business Days
• Delivery typically by end of day**
• Available to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs.
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS 2nd Day Air A.M.
• Transit time 2 Business Days
• Delivery typically by 10:30 am**
• Available to the 48 contiguous states
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs.
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS Next Day Air Saver
• Transit time 1 Business Day.
• Delivery typically by end of day**
• Available to the 48 contiguous states and limited addresses in Alaska and Hawaii
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs.
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS Next Day Air
• Transit time 1 Business Day
• Delivery typically by 10:30 am**
• Available to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs.
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS Next Day Air with Saturday Delivery
• Transit time 1 Business Day.
• Extra Charge for Saturday Delivery
• Available to major US Cities. Call UPS to check availability in your area: 1-800-742-5877
• Delivery typically by noon**
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs.
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS Next Day Air Early AM
• Transit time 1 Business Day.
• Delivery as early as 8:00 am**
• Available to major cities in the 48 contiguous states
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs.
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• USPS Priority Mail
• Transit time 3-5 business days**
• Tracking may not be available
• Delivery to all U.S. addresses, including PO boxes and military addresses.
• Weight Limit: under 70 lbs.
• See disclaimer below
  

International Shipping Methods* (We are experts!)

Note: Orders with multiple items utilizing different warehouses will be consolidated before shipment. This may add 2-6 day delay. Taxes and Duties are not included.

• UPS Worldwide Express
• Transit time 1-3 Business Days
• Delivery by 10:30 a.m. or 12:00 noon
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs. (may vary depending on location)
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS Worldwide Saver
• Transit time 1-3 Business Days
• Delivery by end of day
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs. (may vary depending on location)
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS Worldwide Expedited
• Transit time 2-5 Business Days
• Delivery by end of day
• Delivery to major destinations in Asia and Europe
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs. (may vary depending on location)
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• UPS Standard (Canada Only)
• Transit time 3-10 Business Days
• Delivery by end of day
• Up to three delivery attempts
• Please note that we only charge for shipping. UPS will charge at the time of delivery Brokerage & Custom fees. Visit UPS for a list of these fees.
• Cannot be shipped to a P.O. Box, APO/FPO
• Weight Limit: under 150 lbs. (may vary depending on location)
• Maximum length: 108 inches.
• Maximum length and girth: 165 inches.
• USPS Express Mail® International
• Transit time typically 2-5 Business Days
• Shipping to a P.O. Box
• Tracking available, but not as detailed as UPS. Sometimes this service requires us to get detailed tracking information from the local post office.
• Maximum weight: 70 pounds.
• Maximum length and girth: 108 inches.
• See disclaimer below
  

We do offer alternative shipping methods, contact shipping@go2marine.com

*Note: The above shipping schedules are estimates only. Times may vary depending on warehouse location, shipping carrier, and customs if any. Not all methods of shipping are available in all areas.
** Alaska, Hawaii, Puerto Rico, Guam, APO/FPO delivery times may take longer. Call UPS to check availability in your area: 1-800-742-5877.

Important Disclaimer for Shipments via United States Postal Service

Oversized Packages / Auto-freight / Ocean Freight

Auto-freight/ocean-freight is used for items weighing over 150 pounds, for over-sized items, or for items not able to be shipped by air. Shipping these products will require Go2marine.com to quote to you the shipping cost based upon your specific needs. A quote is usually sent to you within 24 hours of your purchase. Your response will be required to process your order. After your order is processed, you will be notified of your delivery date and time. If an authorized person 18 years or older is not available to sign for the delivery, we will arrange a more convenient time for you.

In certain instances depending upon shipping location/destination, it may be necessary to ship via FedEx, DHL or other common carriers. However, if this is in lieu of the customer selected method, there will be no additional charge to the customer without the customer's prior approval.

Shipping Costs

UPS ground is our default method of shipping and the costs of which will be displayed at checkout, if available. You may choose other available UPS or USPS shipping methods by using the Shipping Methods pull-down box. For auto-freight/ocean-freight items, a quote is usually sent to you within 24 hours of your purchase. Your response will be required to process your order.

In order to provide quick accessibility to our parts, items may be shipped from multiple locations. When this occurs, your order will be treated as a Split Order. For your benefit, shipping costs on standard items will usually be calculated as if they were shipped from our main location as one shipment. See How to Return Products for information concerning a return address.

If during checkout you select to allow partial shipments, as described in Shipping Preference / Back Order, you may incur additional shipping expense as we process your order.

Shipping charges may change depending upon available shipping methods and other circumstances. In such cases, you will be contacted for your prior approval before shipment occurs.

Split Orders

Your order may be split and divided between carriers and therefore have separate delivery dates for the following reasons:

When your order is split, different order numbers will be assigned to each order for tracking purposes. These orders will be listed separately on your Order Confirmation Page and have separate subsequent e-mail notifications. However, for your benefit, Shipping Costs on standard items will usually be calculated as if they were shipped from the same location as one shipment. An exception to this is when we are out of stock for one of the items that you have ordered and you have selected an expedited shipment method. In these cases where extra charges may apply, we will notify you for your prior approval before we proceed with the expedited delivery.

You will normally not be charged for your product until it has been shipped. However, if it becomes necessary to have the items shipped directly to you from the manufacturer or manufacturer's distributor, you may be charged when we place with the manufacturer. Similarly, you may be charged prior to shipment for special orders or orders with custom requirements such as shafting, boat covers, upholstered seats and chairs, and items cut to length (hoses, chain, lines, etc.).

Shipping Preference / Back Orders

To reduce your shipping costs, we normally hold orders being shipped from a single warehouse until all items become available (your shipping fees quoted at the time of purchase reflect this policy). Even though we strive to have all items readily available, shortages may occur with any of our products. When ordering, you are given the option to select having your order shipped as individual items become available. By choosing this option, you may incur additional shipping costs as we process your order. You may also cancel the item prior to shipping by sending an e-mail to myorder@go2marine.com. If you have any questions, please contact our Customer Service Department at our toll free number, 1-877-780-5670 or e-mail us at shipping@go2marine.com.

Hazardous Material

Items marked

Items marked hazardous with an will incur a $35.00 handling fee in addition to other freight charges. International shipments may be charged more. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.

Other Hazardous items (Not marked )

Items not marked with an may incur hazardous fees if shipped expedited (i.e. Air Freight) or if they are going outside the continental U.S. (i.e. Alaska, Hawaii, Puerto Rico, and all the Trust Territories such as Puerto Rico, and US Virgin Islands etc.)These items are identified with an informational bullet on the product page. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.

Hazardous fees are only charged for orders containing materials identified by a regulatory authority as being hazardous. For any questions regarding hazardous shipping please email shipping@go2marine.com

Tracking Your Order

Once your order has been shipped, you will normally receive e-mail notification along with the order tracking number. Orders shipped directly from manufacturers may not have tracking numbers immediately available.

UPS shipments are traceable through the UPS website: http://www.ups.com

USPS Global Express Mail shipments are traceable through the USPS website: www.usps.com

International Orders / Freight Forwarding: Customs, Duties, Import & Brokerage Fees

The United States controls the export of products and information. By using Go2marine.com, the Customer agrees to comply with such restrictions and not export or re-export products purchased from Go2marine.com to countries or persons prohibited under the export control laws. Further more, by using Go2marine.com the Customer also agrees that the Customer is not in a country where such export is prohibited or a person or entity to which such export is prohibited. The Customer is responsible for compliance with the laws of the Customer's local jurisdiction regarding import, export and re-export of products and information.

Freight Forwarding: On large orders, and/or ocean shipments Go2marine will gladly work with our customer's freight forwarder as long as our customers provide us with the freight forwarder's full company name, contact person, address, phone and fax. We also require the address and phone number for the final destination.

Customs, Duties, Import and Brokerage Fees: Custom procedures vary by country and agent, we recommend that you check with local officials regarding costs and procedures. Go2marine will provide invoices for international orders. Go2marine is not responsible for customs and duties charges or delays caused by custom officials, shipping agents or flight delays. Customers are responsible for all duties and taxes and will be billed for all that are charged back to Go2marine after the initial shipment. By not accepting the delivery of an international order, the Customer will be responsible for all shipping costs and applicable restocking fees.

Ship Items As They Become Available

Alternative Payment Methods

Cancellation Policy / Order Revisions

Cancellations
Once an order ships, it cannot be canceled and must be treated as a return. Please see our Return Policy below. To cancel an order, please click here to contact our Customer Service Center.

Special orders or orders containing large items: Customers may incur a cancellation fee to cover the cost of procuring items from a supplier or manufacturer if Go2marine does not receive the cancellation request within the period specified above.

Return Policy

How to Return Products

1. Contact our Returns Department by e-mail or phone prior to the return to obtain a Return Authorization (RA) to write on the return form.
2. Fill out the return form that was included with your order. To contact our Returns Department, send an E-mail to returns@go2marine.com or contact our Customer Service Center. We cannot issue a refund without a "Return Authorization."
3. Once you have completed the return form, please send your return, along with the return form, to the address from which it was shipped. This address can be found on the return form.
4. For all returns, we recommend that you use UPS or other traceable means. If you use USPS for shipment, we recommend you insure the package since it is not traceable. If we do not receive the package, we cannot issue the refund.

If for any reason you do not have the return form, please contact our Returns Department at returns@go2marine.com

Guidelines for Returning Product

Westland Boat Covers: Westland Boat Covers are custom made at the Westland factory for each boat size as well as customer's choice of material and color. Exact-Fit (Custom Boat Covers) are not returnable (except in the case of manufacturing defects). Select Fit (Semi-Custom) Boat Covers incur a 20% restocking fee. All returns must have a Return Tracking Number from Go2marine and be unused and packaged in the original manufacturer's packaging and return post marked within 30 days of receipt of cover. Special order non-stocking or non-current items are not returnable. After 30 days from receipt of cover, call 1-480-756-0333 for Westland Customer Service and prompt handling of defective covers. (See Full Westland Warranty. Items must be returned to Go2marine (or the manufacturer in the case of drop shipments) within 30 days from the date you received the order. How to Return Product Although Go2marine accepts returns and exchanges with most items, returns may be subject to a minimum restocking fee. See Restocking Fees / Non-Returnable products. Go2marine will inform you of any necessary restocking fees at the time of the issuance of the RTN.

• We may charge a restocking fee for returned items at our discretion at a minimum of 10%.
• All items being returned must be in new condition with undamaged original manufacturer's packaging and accessories. Do not write return numbers, addresses or any other marks directly on manufacturer's original packaging. These packages need to be kept in new and resalable condition.
• Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional restocking fee, at Go2marine's discretion.
• If the return is a result of our error or a manufacturing defect, you still need to contact our Returns Department by e-mail or phone prior to the return to obtain Return Authorization, and have the items returned within 30 days from the date you received the items. Go2marine will pay preauthorized shipping costs/reimbursements equivalent to ground/surface shipping rates only.
• To receive credit, all returns require prior approval, must be made within 30 days of purchase and be accompanied by a Return Authorization issued by Go2marine. Returned items must be in brand new, completely unused condition and contain original packing slip. Returns will be inspected before final decisions are made on credits. Shipping costs for items under warranty will be refunded.

Non-Returnable Products / Restocking Fees

Inflatable boats, life rafts, Custom Boat Covers, CoverTuff Canopies, software, electronic charts, electronics, cut goods (lines, chains, hoses, tubing, etc.), engine ignition components, custom control cables, clearance and sales items, and most special orders are not returnable unless damaged or defective, or in the event errors are made by Go2marine or the manufacturer.

If you receive one of the above products and believe it to be damaged or defective you must call Go2marine's Return Department within 30 days of receiving the product.

Custom or Special Order Products
Custom-made orders are non-refundable since the product is made specifically for the customer and the manufacturer may not be able to resell the product. This does not include defective products.

Restock Fees / Non-Returnable Product List by Manufacturer

Some products are non-returnable or have a separate return policy or have a higher minimum restock fee. Click on the Manufacturer below for their return policy and / or restocking fee information. (This is not a complete list - each manufacturer may vary with their policy)

1. API Marine

API MARINE Return Policy

API Marine merchandise returned as “miss-ordered” or “customer did not want” must have a Return Merchandise
Authorization (RMA) and will be subject to a 10% re-stocking fee. See how to return products to Go2marine. After 30 days of purchase from Go2marine.com, returned merchandise must be shipped to API Marine, per API Marine's Warranty, pre-paid, along with a copy of the original invoice. Some API products are non-returnable. See API's full return policy and warrantee.

2. Barr Marine

Barr Marine

A 25% manufacturer restocking fee is required for all Barr Marine purchases excluding product defects.

3. Dutch Harbor Gear

Dutch Harbor Gear

A 10% manufacturer restocking fee is required for all Dutch Harbor Gear purchases excluding product defects.

4. Innovative Lighting

Innovative Lighting

A 10% minimum manufacturer restocking fee is required for all Innovative Lighting purchases excluding product defects. See Full Innovative Lighting return policy and warrantee.

5. International Dock Products

International Dock Products

A 25% manufacturer restocking fee is required for all International Dock Products purchases excluding product defects.
6. QEK

QEK Return Policy

1. Returned parts must be in new & saleable condition
2. Normal stocking parts returned within 30 days of purchase are eligible for return and are subject to a 10% restocking charge. Non-stock parts will be considered for return if returned within 30 days of date of purchase and are subject to a 25% restock charge.
3. Any part over 120 days old will be considered non-returnable
4. Parts classified as non-returnable are: a. Parts classified as "made-to-order" or restoration parts b. Gasket kits that have been opened c. Parts already installed
5. Upon request QEK may issue partial credit on case by case situation.
7. ShoreMaster
In the event that there is a non-manufacturer problem with your cover, ShoreMaster will make every effort to modify your product to suit your needs. Modifications to the cover requested by the customer will be performed at time and material charges to the customer and are non-refundable. (Contact ShoreMaster for a full ShoreMaster Limited Warranty.)

ShoreMaster Covers:
ShoreMaster Covers are custom made for each customer's boat based upon boat year and model. If you are not satisfied with your boat cover or ShoreMaster accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 20% restocking fee. However, all custom boat covers with modifications other than motor cover hoods, are made-to-order, and as such are non-refundable.
CoverTuff Canopies: CoverTuff Canopies are manufactured by Shoremaster and have the same return policy, see ShoreMaster Covers above.
8. SanJuan Engineering
All San Juan Engineering products are non-refundable if the products have been installed. All items are subject to a 25% manufacturer restocking fee is required for all San Juan Engineering purchases excluding product defects.
9. Seakamp Engineering
All Seakamp Engineering products are non-refundable if the products have been installed. All items are subject to a 25% manufacturer restocking fee is required for all Seakamp Engineering purchases excluding product defects.
10. Taco Metals

Taco
A 20% manufacturer restocking fee is required for all Taco purchases excluding product defects.
11. Taylor Made Products
Taylor Made Boat Covers: Taylor Made Covers are custom made at the Taylor Made factory for each boat size as well as customer's choice of material and color. Therefore, a 20% Taylor Made restocking fee may apply for all returns except for errors made by Taylor Made or Go2marine. To help assure customer satisfaction, trained Taylor Made personnel are available for assistance with each order and may even contact customers prior to cover production to assure proper selection. All returns must have a Return Tracking Number from Go2marine and be unused and packaged in the original manufacturer's packaging and return post marked within 30 days of receipt of cover. After 30 days from receipt of cover, call 1-800-628-5188 for Taylor Made Customer Service and prompt handling of defective covers. (Contact Taylor Made for full Taylor Made Limited Warranty.)
12. TravelChair

TravelChair Return Policy

TravelChair items are non-returnable except in the cases of manufacturing defect. Shipping & handling will only be reimbursed in the case of a manufacturing defect.

13. Viking Rain Gear

Viking Rain Gear Return Policy

>A 10% manufacturer restocking fee is required for all Viking Rain Gear purchases excluding product defects

14. Westland
Westland Boat Covers: Westland Boat Covers are custom made at the Westland factory for each boat size as well as customer's choice of material and color. Exact-Fit (Custom Boat Covers) are not returnable (except in the case of manufacturing defects). Select Fit (Semi-Custom) Boat Covers incur a 20% restocking fee. All returns must have a Return Tracking Number from Go2marine and be unused and packaged in the original manufacturer's packaging and return post marked within 30 days of receipt of cover. Special order non-stocking or non-current items are not returnable. After 30 days from receipt of cover, call 1-480-756-0333 for Westland Customer Service and prompt handling of defective covers. (See Full Westland Warranty.)
15. Whitecap

Whitecap

A 20% manufacturer restocking fee is required for all Whitecap purchases excluding product defects.

Goods Damaged or Missing as a Result of Shipment by Common Carrier

All items shipped from Go2marine are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call Go2marine's Return Department immediately. Most carriers require claims to be filed within 10 days of delivery. Go2marine works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.

Refunds

We will notify you via e-mail of your refund once we have received and processed your returned item. You can expect your refund in the same form of payment originally used usually within seven (7) to fourteen (14) business days of your notification. Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to ground/surface shipping rates. For orders shipped directly from manufacturers such as Taylor Made and Westland boat covers, refunds may take up to a week or more after the order has been returned to the manufacturer due to the manufacturer's inspection and refund procedures.