International Shipments may incur additional processing time; including orders with multiple products from different warehouses. These may be consolidated before shipment. This may add 2-7 day delay.
Although we try to maintain up-to-date availability times (posted on the web site as "Leaves Warehouse"), times are subject to change and are not necessarily the exact availability.
To calculate an estimated time it will take for your package to arrive, add the leaves warehouse time to the shipping time for your selected carrier.
Note:Leaves Warehouse times are expressed in business days. These are estimated lead times based on normal inventory levels and business activity. During periods of high activity such as approaching holidays, lead times may be longer and inventories may not be current. Additional delays may be encountered.
Limited Availability = Due to low stock in the warehouse, these items may not be available or may need to be special ordered. Note: these items may not ship right away. Please call for lead times and availability.
1 -2 Days = In stock and item will usually ship by the next business day. Note: Items with "Leaves Warehouse = 1 -2 days" generally will ship the next business day. However, orders placed before 11 am EST may ship the same day.
2-3 Days = Item is typically available, but may need to ship from a manufacturer's warehouse.
4 or More Days = Item can be procured within that time frame. In some cases, a manufacture has all the components, but they require time for assembly.
10 or More Days = "Leaves Warehouse" times are estimates only and indicate procurement times which may vary based on the manufacturer.
If the shipment time is critical for your order such as for
vessel repairs or pending voyages, please call us,
before or immediately after you have placed your order.
We do offer alternative shipping methods, please contact us.
*Note: The above shipping schedules are estimates only. Times may vary depending on warehouse location, shipping carrier, and customs if any. Not all methods of shipping are available in all areas.
** Alaska, Hawaii, Puerto Rico, Guam, APO/FPO delivery times may take longer. Call UPS to check availability in your area: 1-800-742-5877.
Shipments performed by United States Postal Service (USPS) and your local postal authority provide an economic alternative to air freight and other parcel delivery service companies. However, the USPS shipping methods do not provide the same level of reliability, the ability to track your shipments, and do not offer expedient claims handling for lost shipments as compared to services offered by the air freight and other parcel delivery service companies. For this reason, Go2marine hereby disclaims all financial responsibility for orders shipped via USPS for the selected USPS shipping method. Go2marine has fulfilled its obligation when it has delivered the shipment to the United States postal authority and prepaid the freight and insurance on your behalf.
For further information about shipping services offered by USPS, please see the United States Postal Service Web site (http://www.usps.com)
Auto-freight/ocean-freight is used for items weighing over 150 pounds, for over-sized items, or for items not able to be shipped by air. Shipping these products will require Go2marine.com to quote to you the shipping cost based upon your specific needs. A quote is usually sent to you within 24 hours of your purchase. Your response will be required to process your order. After your order is processed, you will be notified of your delivery date and time. If an authorized person 18 years or older is not available to sign for the delivery, we will arrange a more convenient time for you.
In certain instances depending upon shipping location/destination, it may be necessary to ship via Fed Ex, DHL or other common carriers. However, if this is in lieu of the customer selected method, there will be no additional charge to the customer without the customer's prior approval.
Items marked hazardous with an will incur a $35.00 handling fee in addition to other freight charges. International shipments may be charged more. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.
Other Hazardous items (Not marked )
Items not marked with an may incur hazardous fees if shipped expedited (i.e. Air Freight) or if they are going outside the continental U.S. (i.e. Alaska, Hawaii, Puerto Rico, and all the Trust Territories such as Puerto Rico, and US Virgin Islands etc.)These items are identified with an informational bullet on the product page. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.
Hazardous fees are only charged for orders containing materials identified by a regulatory authority as being hazardous. For any questions regarding hazardous shipping please contact us.
Once your order has been shipped, you will normally receive e-mail notification along with the order tracking number. Orders shipped directly from manufacturers may not have tracking numbers immediately available.
Freight Forwarding: On large orders, and/or ocean shipments Go2marine will gladly work with our customer's freight forwarder. Simply provide us with the freight forwarder's full company name, contact person, address, phone and fax. We also require the address and phone number of the final destination.
Customs, Duties, Import and Brokerage Fees: Custom procedures vary by country and agent, we recommend that you check with local officials regarding costs and procedures. Go2marine will provide invoices for international orders. Go2marine is not responsible for customs and duties charges or delays caused by custom officials, shipping agents or flight delays. Customers are responsible for all brokerage fees, duties and taxes and will be billed for all that are charged back to Go2marine after the initial shipment. By not accepting the delivery of an international order, the Customer will be responsible for all shipping costs and applicable restocking fees.
Candian Customers WARNING: By choosing UPS STANDARD as a shipping method, Customs, Brokerage & Import Duties are YOUR responsibility, and are not included in this price. YOU will pay those fees at time of delivery. Because these fees are often in excess of $35.00, this is NOT a recommended shipping method for small orders. Refused packages, will be charged to your credit card any restock fees, duties (if any), outbound shipping & return shipping charges.
Unless specified, we will ship your order when all items are available. For faster delivery, when placing your order, you can choose to have items shipped separately as they become available. This will usually increase shipping expenses as we process your order.
Your order may be split and divided between carriers and therefore have separate delivery dates for the following reasons:
You ordered more than one item, one of which is over 150 pounds and must be shipped auto-freight or ocean freight
Your products are being shipped from different locations
One part of your order is available and the other part is delayed
However, for your benefit, shipping costs on standard items will usually be calculated as if they were shipped from the same location. An exception to this is when we are out of stock for one of the items that you have ordered and you have selected an expedited shipment method. In these cases where extra charges may apply, we will notify you for your prior approval before we proceed with the expedited delivery.
You will normally not be charged for your product until it has been shipped. However, if it becomes necessary to have the items shipped directly to you from the manufacturer or manufacturer's distributor, you may be charged when we place with the manufacturer. Similarly, you may be charged prior to shipment for special orders or orders with custom requirements such as shafting, boat covers, upholstered seats and chairs, and items cut to length (hoses, chain, lines, etc.).
Please contact Go2marine as soon as possible when you need to make any changes to your order. You can contact us by phone Mon – Fri, 6am-5pm Pacific Time, or please contact us. Please note that we generally start processing orders immediately upon receiving them and if too much time has passed we may not be able to make changes. For orders placed over the weekend please call us and the adjustments will be made the following business day.
To be refunded: Please contact us within 30 days of receiving your product. We will issue you a Return Authorization Number via email. Include this number on the inside and outside of your package along with the reason for the return.
The product must be in new resalable condition in the manufacturer's original packaging. Returns will be inspected before final decisions are made on refunds.
Some products are non-returnable or have a restocking fee. We will inform you of any restocking fees when we issue you a Return Authorization Number.
Do not write return numbers, addresses or any other marks directly on manufacturer's original packaging.
Send your return with the Return Authorization Number and reason for the return to the address given in your email received containing your return authorization.
To exchange a product: Follow steps 1-4 and contact us (via phone or email) with the product number(s) and descriptions that you would like in exchange.
Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional restocking fee, at Go2marine's discretion.
For all returns, we recommend that you use UPS or other traceable means. If we do not receive the package, we cannot issue the refund.
If the return is a result of our error or a manufacturing defect, within 30 days from the date you received the items, you still need to contact our Returns Department, to obtain Return Authorization. Shipping costs for items under warranty will be refunded. Go2marine will pay preauthorized shipping costs/reimbursements equivalent to ground/surface shipping rates only.
The following products are non-returnable / non-refundable unless there is a manufacturer defect.
If you receive a product and believe it to be defective, contact Go2marine's Return Department within 30 days of receiving the product. Some products, not listed here, also can not be returned. These include products that have been installed or if the packaging has been opened.
We may charge a restocking fee for returned items at our discretion at a minimum of 10%. Some products are non-returnable or have a separate return policy or have a higher minimum restock fee. Click on the Manufacturer below for their return policy and / or restocking fee information. (This is not a complete list - each manufacturer may vary with their policy). Contact us if you cannot find the restock fee listed for your product.
API Marine merchandise returned as “miss-ordered” or “customer did not want” must have a Return Merchandise
Authorization (RMA) and will be subject to a 10% re-stocking fee. See how to return products to Go2marine. After 30 days of purchase from Go2marine.com, returned merchandise must be shipped to API Marine, per API Marine's Warranty, pre-paid, along with a copy of the original invoice. Some API products are non-returnable. See API's full return policy and warrantee.
Returned parts must be in new & saleable condition
Normal stocking parts returned within 30 days of purchase are eligible for return and are subject to a 10% restocking charge. Non-stock parts will be considered for return if returned within 30 days of date of purchase and are subject to a 25% restock charge.
Any part over 120 days old will be considered non-returnable
Parts classified as non-returnable are: a. Parts classified as "made-to-order" or restoration parts b. Gasket kits that have been opened c. Parts already installed
Upon request QEK may issue partial credit on case by case situation.
In the event that there is a non-manufacturer problem with your cover, ShoreMaster will make every effort to modify your product to suit your needs. Modifications to the cover requested by the customer will be performed at time and material charges to the customer and are non-refundable. (Contact ShoreMaster for a full ShoreMaster Limited Warranty.)
ShoreMaster Covers are custom made for each customer's boat based upon boat year and model. If you are not satisfied with your boat cover or ShoreMaster accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 20% restocking fee. Please take digital photographs of the cover on your boat before making return arrangements. However, all custom boat covers with modifications other than motor cover hoods, are made-to-order, and as such are non-refundable.
CoverTuff Canopies: CoverTuff Canopies are manufactured by Shoremaster and have the same return policy, see ShoreMaster Covers above.
San Juan Engineering All San Juan Engineering products are non-refundable if the products have been installed. All items are subject to a 25% manufacturer restocking fee is required for all San Juan Engineering purchases excluding product defects.
Seakamp Engineering All Seakamp Engineering products are non-refundable if the products have been installed. All items are subject to a 25% manufacturer restocking fee is required for all Seakamp Engineering purchases excluding product defects.
Taylor Made Boat Covers: Taylor Made Covers are custom made at the Taylor Made factory for each boat size as well as customer's choice of material and color. Therefore, a 20% Taylor Made restocking fee may apply for all returns except for errors made by Taylor Made or Go2marine. To help assure customer satisfaction, trained Taylor Made personnel are available for assistance with each order and may even contact customers prior to cover production to assure proper selection. Please take digital photographs of the cover on your boat before making return arrangements. All returns must have a Return Tracking Number from Go2marine and be unused and packaged in the original manufacturer's packaging and return post marked within 30 days of receipt of cover. After 30 days from receipt of cover, call 1-800-628-5188 for Taylor Made Customer Service and prompt handling of defective covers. (Contact Taylor Made for full Taylor Made Limited Warranty.)
Westland Boat Covers: Westland Boat Covers are custom made at the Westland factory for each boat size as well as customer's choice of material and color. Exact-Fit (Custom Boat Covers) are not returnable (except in the case of manufacturing defects). Select Fit (Semi-Custom) Boat Covers incur a 20% restocking fee. All returns must have a Return Tracking Number from Go2marine and be unused and packaged in the original manufacturer's packaging and return post marked within 30 days of receipt of cover. Special order non-stocking or non-current items are not returnable. After 30 days from receipt of cover, call 1-800-835-7992 for Westland Customer Service and prompt handling of defective covers. (See Full Westland Warranty.)
All items shipped from Go2marine are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call Go2marine's Return Department immediately. Keep the original shipping box as proof of damage. Most carriers require claims to be filed within 10 days of delivery. Go2marine works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.
We will notify you via e-mail of your refund once we have received and processed your returned item.
You can expect your refund in the same form of payment originally used usually within seven (7) to fourteen (14)
business days of your notification. Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs,
however at a preauthorized rate equivalent to ground/surface shipping rates. For orders shipped directly from manufacturers such as Taylor Made and
Westland boat covers, refunds may take up to a week or more after the order has been returned to the manufacturer due to the manufacturer's inspection and refund procedures.