API Marine merchandise returned during the first 30 days as a “mis-ordered” or “customer did not want” must have a Return Merchandise
Authorization (RMA) and will be subject to a 10% re-stocking fee.
See how to return products to Go2marine.
To make a return after 30 days from the date you received your order, all returned merchandise must be shipped directly to API Marine, per API Marine's Warranty below, pre-paid, along with a copy of the original invoice.
The Products of API Marine Sales, Inc., when properly installed, are warranted by API Marine against defects in materials and workmanship.
Remanufactured units are warranted for 6 months and new units are warranted for 1 year from the date of sale to the end user.
API Marine’s Warranty covers the replacement of defective API Marine units. This warranty extends to the application under normal use and does not apply to deliberate abuse, broken drive gears, submersions and/or damaged housings. Improper installation, careless handling, burnt fields/armatures tampering and/or dismantling of units will render this warranty null and void.
Labor claims must be submitted in writing to API Marine along with the defective unit in question. Any labor claims granted are at the sole discretion of API Marine and shall be in the form of a written credit which may be used to purchase API Marine products only. No money will be paid out by API Marine Sales, Inc.
Defective units must be returned, within the warranty period, to our facility for inspection and warranty consideration. Defective units returned for warranty MUST have a tag attached with a clear explanation of the malfunction. No dismantled unit will be considered for warranty.
This warranty is expressly in lieu of all other obligations or liability. API Marine Sales, Inc. neither assumes nor authorizes any other person or company to assume for it any other liability in connection with the sale of its products or merchandise.
THE FOLLOWING IS NOT COVERED UNDER THE API MARINE WARRANTY and will NOT BE ACCEPTED FOR RETURN
Each unit is individually boxed and secured with packaging material to protect it. Then it is over boxed for shipping. We take care to insure our product will survive the rigors of the freight trip to you. However, freight companies have been known to drop or throw packages and damage can occur. When you receive your package, please inspect it for any signs of external box damage. Any broken parts need to be reported to the freight carrier as shipping damage is not covered under warranty.
MODIFICATION OR DISASSEMBLY:
Any unit that has been modified in any manner or disassembled or has cut wires is not covered under warranty.
DRIVE END HOUSINGS:
Any of the following factors will break starter drive end housings and this damage is not covered under warranty; Water in a fuel system will cause “Hydro-Lock”, an increase in compression due to the fact that water will not compress when the cylinder fires; Re-engaging the starter before it has completely stopped; If the engine timing is off it can cause engine back-fire.
All starters and alternators are treated for the harsh marine environment. However, submerging them will cause the unit to fail and is not covered under warranty.
Power Trim/Tilt units mounted in the mid-section of an outboard motor are “splash” rated. However, if the motor has been submerged deeper than 12” for an extended period of time water may leak into the motor. Damage caused by water intrusion due to submersion is not covered under warranty.
ALL OTHER ELECTRICAL UNITS:
Solenoid Switches and Voltage Regulators are sold as non-returnable items.