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Go2marine Return Policy

How to Complete a Return

Review our return policy below and follow our easy to use Return Form.

For the quickest response to any return related questions, email returns@go2marine.com or 1-800-998-9508 (Option #3).

Return Policy

  • The product must be in new, resalable condition, in the manufacturer's original packaging. Returns will be inspected before final decisions are made on refunds.
  • Items purchased with free shipping will be refunded the price of the item minus the outgoing shipping amount
  • Some products are non-returnable or have a restocking fee. We will inform you of any restocking fees.
  • Call 1-800-998-9508 (Option #3) for items over $250 as they require pre-approval.
  • Do not write return numbers, addresses or any other marks directly on manufacturer's original packaging.
  • Customers are responsible for the shipping costs for returns and/or exchanges. Upon inspection, all items returned in non-resalable condition, not in manufacturer's original packaging or with missing or damaged parts may be refused a refund and will be charged an additional restocking fee at Go2marine's discretion.
  • For all returns and/or exchanges, we recommend that you use UPS or other traceable means (delivery confirmation) to ensure your return package arrives.
  • If the return is a result of our error or a manufacturing defect, you still need to fill out our Return Form within 30 days from the date you recieved the item(s) for a refund or exchange. Shipping costs for items under warranty will be refunded. If we have made an error with your order, we will send you a shipping label. You must use the provided shipping label (call tag). In the event we are unable to send a shipping label, we will reimburse the cost of shipping (if returned via UPS Ground, FedEx Ground, or USPS Priority Mail). Items returned COD will not reimbursed for shipping.

Non-Returnable / Non-Refundable Products

The following products are non-returnable and non-refundable unless there is a manufacturer defect and/or the item is under warranty:

  • Special Order or Custom-Made Items
  • Custom Boat Covers
  • CoverTuff fabric Canopy Covers
  • Life Rafts
  • Electronics / Software / Electronic Charts
  • Cut Goods (lines, chains, hoses, tubing, etc.)
  • Engine Ignition Components
  • Custom Control Cables
  • Paint, HazMat Items
  • Clearance, Close-Out and Open-Box Items

If you receive a product not on the above list and believe it to be defective or damaged, contact Go2marine's Return Department within 30 days of receiving the product. Products that have been installed or whose original packaging has been opened cannot be returned.

Clearance, close-out and open-box items may not have a replacement available. Clearance, close-out and open-box items with a replacement available can be replaced from non-clearance stock at non-clearance price at your discretion.

Goods Damaged or Missing During Shipping

All items shipped from Go2marine are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call Go2marine's Return Department immediately. Keep the original shipping box as proof of damage. Most carriers require claims to be filed within 10 days of delivery. Go2marine works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.

Restock Fees / Return Policies / Warranties by Manufacturer

We may charge a restocking fee for returned items at our discretion at a minimum of 10%. Some products are non-returnable, have a separate return policy or have a higher minimum restock fee. (This is not a complete list - each manufacturer may vary with their policy). Contact us if you cannot find the restock fee listed for your product.

Manufacturer Name Restock Fee Exclusions
API 10% Excluding product defects. Some API products are non-returnable. See API's full return policy and warranty.
Barr Marine 25% Excluding product defects.
Carver Boat Covers 25% Excluding product defects.
Innovative Lighting Min. 10% Excluding product defects. See Full Innovative Lighting return policy and warranty.
International Dock Products 25% Excluding product defects.
QEK Min 10% Excluding product defects. See Details
Rotzler 25% Customer must pay shipping to and from Rotzler for warranty, service and repairs
Shortex See Details Excluding product defects.
San Juan Engineering 25% Excluding product defects. Products are non-refundable if they have been installed.
Seakamp Engineering 25% Excluding product defects. Products are non-refundable if they have been installed.
Schmitt / Ongoro 15% Excluding product defects. Restocking fee is required (even on exchanges).
Taco Metals 20% Excluding product defects. No refunds on cut or custom products.
Taylor Made Products See Details Excluding product defects.
Westland See Details Excluding product defects.
Whitecap 20% Excluding product defects.
  • QEK
    QEK's Manufacturer Return Policy:
    1. Returned parts must be in new & saleable condition
    2. Normal stocking parts returned within 30 days of purchase are subject to a 10% restocking fee. Non-stock parts will be considered for return if returned within 30 days of date of purchase and are subject to a 25% restock charge.
    3. Any part over 120 days old will be considered non-returnable
    4. Parts classified as non-returnable are: a. Parts classified as "made-to-order" or restoration parts b. Gasket kits that have been opened c. Parts already installed
    5. Upon request QEK may issue partial credit on case by case situation.
  • Shortex

    In the event that there is a non-manufacturer problem with your cover, Shortex will make every effort to modify your product to suit your needs. Modifications to the cover requested by the customer will be performed at time and material charges to the customer and are non-refundable. (Contact Shortex for a full Shortex Limited Warranty.)

    Shortex Covers:
    Shortex Covers are custom made for each customer's boat based upon boat year and model. If you are not satisfied with your boat cover or Shortex accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 20% restocking fee. Please take digital photographs of the cover on your boat before making return arrangements. However, all custom boat covers with modifications other than motor cover hoods, are made-to-order, and as such are non-refundable.

    CoverTuff Canopies: CoverTuff Canopies are manufactured by Shortex and have the same return policy, see Shortex Covers above.

  • Taylor Made Products
    Boat Covers:

    Taylor Made Covers are custom made at the Taylor Made factory for each boat size as well as customer's choice of material and color. Therefore, a 20% Taylor Made restocking fee may apply for all returns except for errors made by Taylor Made or Go2marine. To help assure customer satisfaction, trained Taylor Made personnel are available for assistance with each order and may even contact customers prior to cover production to assure proper selection. Please take digital photographs of the cover on your boat before making return arrangements. After 30 days from receipt of cover, call 1-800-628-5188 for Taylor Made Customer Service and prompt handling of defective covers. (Contact Taylor Made for full Taylor Made Limited Warranty.)

  • Westland
    Boat Covers:

    Westland Boat Covers are custom made at the Westland factory for each boat size as well as customer's choice of material and color. Exact-Fit (Custom Boat Covers) are not returnable (except in the case of manufacturing defects). Select Fit (Semi-Custom) Boat Covers incur a 20% restocking fee. Special order non-stocking or non-current items are not returnable. After 30 days from receipt of cover, call 1-800-835-7992 for Westland Customer Service and prompt handling of defective covers. (See Full Westland Warranty.)

Refunds

We will notify you via e-mail of your refund once we have received and processed your returned item. You can expect your refund in the same form of payment originally used, usually within seven (7) to fourteen (14) business days of your notification. Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to ground/surface shipping rates. For orders shipped directly from manufacturers such as Taylor Made and Westland boat covers, refunds may take up to a week or more after the order has been returned to the manufacturer due to the manufacturer's inspection and refund procedures.