Review our return policy below.
For the quickest response to any return related questions, email email@example.com or 1-800-998-9508 (Option #3).
Returns must be completed within 30 days of receipt of the order. After 30 days the manufacture of the product(s) will need to be contacted for a warranty claim. If you need assistance finding the manufacturer's number please contact our Returns Department.
If you receive a product not on the above list and believe it to be defective or damaged, contact Go2marine's Return Department within 30 days of receiving the product. Products that have been installed or whose original packaging has been opened cannot be returned. For manufacturer defects, Go2marine is not liable for reimbursing the product or cost of shipping. Manufacturer defects can only be exchanged, not refunded.
Clearance, close-out and open-box items may not have a replacement available. Clearance, close-out and open-box items with a replacement available can be replaced from non-clearance stock at non-clearance price at your discretion.
We may charge a restocking fee for returned items at our discretion at a minimum of 10%. Some products are non-returnable, have a separate return policy or have a higher minimum restock fee. (This is not a complete list - each manufacturer may vary with their policy). Contact us if you cannot find the restock fee listed for your product.
|Manufacturer Name||Restock Fee||Exclusions|
|API||15%||Excluding product defects. Some API products are non-returnable. See API's full return policy and warranty.|
|Barr Marine||25%||Excluding product defects.|
|Frigoboat / Coastal Climate||20%||Manufacturer will issue a RMA (Return Material Authorization) number so product can be returned for warranty testing. If product functions fine, manufacturer charge a $50 test fee. If product fails, but not for warranty reason (for example, water damage), manufacturer will charge the fee, unless a replacement is purchase. If product fails for warranty reason, manufacturer will send replacement. Customer is responsible for all fees.|
|Carver Boat Covers||25%||Excluding product defects.|
|Innovative Lighting||Min. 10%||Excluding product defects. See Full Innovative Lighting return policy and warranty.|
|International Dock Products||25%||Excluding product defects.|
|QEK||Min 10%||Excluding product defects. See Details|
|Rotzler||25%||Customer must pay shipping to and from Rotzler for warranty, service and repairs|
|Shortex||See Details||Excluding product defects.|
|San Juan Engineering||25%||Excluding product defects. Products are non-refundable if they have been installed.|
|Seakamp Engineering||25%||Excluding product defects. Products are non-refundable if they have been installed.|
|Schmitt / Ongoro||15%||Excluding product defects. Restocking fee is required (even on exchanges).|
|Taco Metals||20%||Excluding product defects. No refunds on cut or custom products.|
|Taylor Made Products||See Details||Excluding product defects.|
|Tessilmare / Mate USA||15%||Excluding product defects. No refunds on cut or custom products.|
|Westland||See Details||Excluding product defects.|
|Whitecap||20%||Excluding product defects.|
In the event that there is a non-manufacturer problem with your cover, Shortex will make every effort to modify your product to suit your needs. Modifications to the cover requested by the customer will be performed at time and material charges to the customer and are non-refundable. (Contact Shortex for a full Shortex Limited Warranty.)
Shortex Covers are custom made for each customer's boat based upon boat year and model. If you are not satisfied with your boat cover or Shortex accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 20% restocking fee. Please take digital photographs of the cover on your boat before making return arrangements. However, all custom boat covers with modifications other than motor cover hoods, are made-to-order, and as such are non-refundable.
CoverTuff Canopies: CoverTuff Canopies are manufactured by Shortex and have the same return policy, see Shortex Covers above.
Taylor Made Covers are custom made at the Taylor Made factory for each boat size as well as customer's choice of material and color. Therefore, a 20% Taylor Made restocking fee may apply for all returns except for errors made by Taylor Made or Go2marine. To help assure customer satisfaction, trained Taylor Made personnel are available for assistance with each order and may even contact customers prior to cover production to assure proper selection. Please take digital photographs of the cover on your boat before making return arrangements. After 30 days from receipt of cover, call 1-800-628-5188 for Taylor Made Customer Service and prompt handling of defective covers. (Contact Taylor Made for full Taylor Made Limited Warranty.)
Westland Boat Covers are custom made at the Westland factory for each boat size as well as customer's choice of material and color. Exact-Fit (Custom Boat Covers) are not returnable (except in the case of manufacturing defects). Select Fit (Semi-Custom) Boat Covers incur a 20% restocking fee. Special order non-stocking or non-current items are not returnable. After 30 days from receipt of cover, call 1-800-835-7992 for Westland Customer Service and prompt handling of defective covers. (See Full Westland Warranty.)